Director overseeing clinical programming and staff within outpatient services at Bradford Health Services. Ensuring patient - centered care, compliance, and quality improvement initiatives.
CE
Hybrid Senior Director, Client Relationship Management SPN – Service Provider Network
Posted 5 hours ago
About the role
- Strategic leader responsible for the vision, performance, and growth of Cox Fleet’s Service Provider Network. Overseeing the development of a scalable, digitally connected vendor ecosystem for maintenance needs.
Responsibilities
- Provide leadership over the long-term vision, strategy, and operational excellence of the Service Provider Network, ensuring a best-in-class service experience for fleet clients and strategic service partners.
- Lead enterprise-level transformation initiatives to scale the SPN into a high-growth, technology-enabled model using proprietary fleet technology, automation, and digital workflows.
- Serve as a champion for innovation across vendor management, digital enablement, and process optimization, driving measurable improvement in service quality, efficiency and customer satisfaction.
- Cultivate and expand relationships with key service providers, strengthen partnership, performance, and alignment with Cox Fleet’s strategic, operational, and quality standards.
- Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, compliance requirements, and continuous improvement expectations.
- Leverage advanced analytics, operational insights, and data-driven methodologies to optimize network performance, enhance accountability, and identify opportunities to unlock value for clients, service partners, and the business.
- Design and lead recognition strategies that celebrate high-performing providers and reinforce a culture of excellence, partnership, and operational integrity across the network.
- Partner cross-functional with Product, Sales, Finance, Customer Care, and other internal teams to ensure seamless integration, alignment, and execution of SPN initiatives and service models.
- Serve as a strategic advisor to senior business leaders and external partners, influencing decision-making and securing alignment to long-term SPN and Cox Fleet priorities.
- Oversee budget development, forecasting, and resource planning to support operational objectives and strategic growth of the Service Provider Network.
Requirements
- BA/BS degree required + 12 or more years of relevant work experience with at least 7 years experience in a leadership role OR MS degree + 10 years of experience OR Ph.D. degree + 7 years of experience OR 16 + years of experience with no degree.
- Prior experience in Fleet Management, Fleet Maintenance, or Service Provider/Vendor relations required.
- Proven track record in scaling vendor networks, management compliance, and leading cross-functional teams.
- Expertise in process improvement, operational excellence, and change management.
- Strong executive communication, negotiation, and relationship-building skills.
- Demonstrated ability to thrive in a dynamic, fast-paced environment.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
- Seven paid holidays throughout the calendar year.
- Up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision).
- Retirement planning (401(k)).
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