Giving food manufacturers and food retailers the control to ensure that you have the right supplier, the right product and the right quality at the best price possible

Foods Connected Ltd

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vice-president

Foods Connected Ltd is a provider of comprehensive software solutions designed specifically for the food industry. Their end-to-end platform includes tools for food safety compliance, procurement management, traceability, sustainability, and reporting analytics. These configurable software solutions allow food businesses, from retailers to large manufacturers and SMEs, to optimize their supply chain operations, enhance transparency, and ensure food quality. By integrating these tools, Foods Connected aids in managing costs, improving risk assessments, and fortifying Corporate Social Responsibility (CSR) efforts. Their platform supports a vast network of global food suppliers and manufacturers, helping to streamline new product development, supplier management, and sustainability initiatives.

• Define and execute the global strategy for the Professional Services function, aligned with Foods Connected’s growth and customer success goals.
• Build and scale a high-performing team of implementation consultants, solution architects, and training specialists across key regions.
• Develop service offerings, pricing models, and delivery frameworks that support enterprise customer needs and drive revenue growth.
• Establish KPIs and reporting frameworks to measure service delivery performance, customer satisfaction, and business impact.
• Oversee the successful delivery of onboarding, implementation, and configuration projects for new and existing customers.
• Partner with Sales and Customer Success to design and deliver tailored service engagements that accelerate time-to-value and adoption.
• Ensure consistent, high-quality delivery across all regions, with a focus on customer outcomes, retention, and expansion.
• Introduce scalable methodologies and tools to support repeatable, efficient service delivery.
• Implement systems and processes to manage project delivery, resource allocation, and utilisation across global teams.
• Drive continuous improvement through post-project reviews, customer feedback loops, and internal performance analysis.
• Lead change management initiatives as the business evolves, including M&A integration and international expansion.
• Collaborate with Product and Engineering to feed customer insights into roadmap planning and solution design.
• Work closely with Sales to support pre-sales scoping, solution design, and proposal development for complex enterprise deals.
• Partner with Customer Success to ensure a seamless handover from implementation to ongoing account management and support.

VP of Professional Services

Vice President of Professional Services defining vision and operational model for Foods Connected's new division. Building and leading a high-performing team to enhance customer success in the SaaS landscape.

manager

• Own and manage the resource planning process across professional services as well as collaboration from Engineering where necessary.
• Maintain visibility of team availability, capacity, and utilisation rates.
• Collaborate with Delivery Managers, Implementation Leads, and Engineering to forecast resource needs for upcoming projects.
• Collaborate with Sales to incorporate sales pipeline data into resource forecasting models, enabling proactive staffing decisions based on projected demand.
• Develop and maintain a centralised resource planning tool or dashboard.
• Provide regular reporting on resource utilisation, capacity planning, and future needs.
• Shape and implement scalable processes and tooling to support resource planning.
• Drive continuous improvement through feedback loops and performance analysis.
• Contribute to the evolution of delivery operations and enablement strategies.
• Develop an internal Skills matrix portfolio to allow for skills gap analysis and proactivity to address future resource needs.

Resource Planning & Capacity Manager

Resource Planning Manager at Foods Connected shaping resource planning practices for SaaS solutions. Collaborating with teams to optimize resource allocation and support delivery operations in the food sector.

customer-support

• Build an in depth understanding of Foods Connected product offerings across Food Quality & Technical and Procurement and Protein Optimisation offerings.
• Offer prompt and proactive support to customers and their suppliers using systems like HubSpot, ensuring efficient case management and issue resolution.
• Track customer interactions, and potential issues using CRM tools, ensuring transparency and accurate record-keeping.
• Work closely with other members of Customer Success, and development teams to ensure customers' needs are met and products are aligned with customer feedback.
• Take appropriate steps to escalate issues when needed to second or third line and continue to monitor this progress for the customer and communicate effectively.
• Support customers when required through the onboarding process, ensuring a smooth transition onto the Foods Connected platform in collaboration with other assigned Customer Success team members.
• Gather and analyse customer feedback to inform product improvements and updates.
• Monitor and report on customer health metrics using our CRM platform HubSpot to ensure high satisfaction.
• Provide clients with regular updates on their usage, highlighting key insights and areas for further optimisation.

Customer Support Executive – Fixed Term Contract

Customer Support Executive assisting clients with Foods Connected software solutions. Providing ongoing support and product optimization to enhance customer satisfaction.

chief-marketing-officer

• Define and own the global marketing vision, strategy, and roadmap aligned with scale-up growth objectives.
• Lead annual and quarterly planning for communications, and customer acquisition budgets, with flexibility to adapt to evolving business needs.
• Oversee global demand generation strategy across all market segments and geographies.
• Partner with Head of Product to define go-to-market positioning, customer segmentation, and value propositions.
• Spearhead go-to-market strategies for new product launches, vertical expansion, and M&A brand integration.
• Demonstrated success in developing and executing account-based marketing (ABM) strategies in collaboration with sales.
• Strong background in product marketing, including go-to-market planning, positioning, messaging, and competitive analysis across multiple verticals.
• Coordinate regional marketing efforts across EMEA, APAC, and North America, ensuring consistency in brand while respecting local market needs.
• Contribute to M&A due diligence by assessing brand strength, market reputation, and marketing capabilities of target companies.
• Build, mentor, and scale a high-performing marketing team with clear KPIs and development pathways.
• Evaluate and implement best-in-class MarTech stack solutions to support scale.

VP of Marketing

VP of Marketing at Foods Connected leading global marketing strategy across EMEA, APAC, and North America during a pivotal scale-up phase. Focusing on digital marketing and account-based marketing strategies.

Foods Connected Ltd

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