Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer Care Specialist handling high volume inbound calls, emails and SMS for Cox Automotive. Identifying client needs and resolving issues to ensure client satisfaction.
Responsibilities
- Manage high volume of inbound calls, emails and SMS
- Identify client needs, research issue and provide solutions and/or alternatives
- Meet and/or exceed quality guidelines and key performance criteria
- Work across the organization as needed to resolve client requests
- Effectively communicate how to use any of our customer facing tools
- Perform other task and duties as requested by management
- Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data
Requirements
- High School Diploma/GED and 3 years’ experience in a related field
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
- OR 5 years’ experience in a related field
- Working knowledge and proficiency with Microsoft Office products
- Must have flexibility to work evenings, weekends, holidays as required
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
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