Account Manager Trainee providing technical and administrative support in the insurance industry. Managing policies, client relations, and supporting underwriting processes in a team - oriented culture.
About the role
- Veterinary Relationship Manager at Covetrus focusing on sales growth and customer relationship management. Responsible for optimizing adoption of products in assigned veterinary accounts.
Responsibilities
- Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
- Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
- Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
- Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
- Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
- Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC.
- Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
- Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
- Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
- Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
- Shares best practices across the region and zone and helps drive adoption of these across peers.
- Performs additional duties and tasks as necessary to support the team and company objectives.
Requirements
- Bachelor's degree or equivalent experience in Business, Communications, or a related field is required
- Minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry
- Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.
- Demonstrates ability to work collaboratively in a matrix organization and effectively pull through business.
- Advanced understanding of the sales process, client needs, and effective relationship-building strategies.
- Capable of dealing with business conflict.
- Demonstrates ability to partner closely with staff across departments to implement growth strategies.
- Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.
- Self-motivated and goal-oriented, requiring minimal day-to-day supervision.
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short-term incentive plan
Job title
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