Sachbearbeiter Verwaltung responsible for Hochbauprojekt management in Elmshorn. Collaborating on project decisions, budgeting, and public communication.
About the role
- IT Technician managing support and administration tasks for Coveris France. Collaborating with local and international IT staff for efficient service delivery.
Responsibilities
- Respond to the IT needs of Coveris France.
- Manage workload using the helpdesk ticketing system, handling assigned tickets and tickets submitted in person.
- Configure hardware and ensure returned devices are ready for reuse and compliant with GDPR.
- Collaborate with local and international IT staff to resolve tickets and complete projects.
- Assist users with technical questions related to hardware and core software (primarily Microsoft and common corporate applications).
- Communicate with company personnel by phone, MS Teams and e-mail to address support requests.
- Configure laptops and desktop PCs with required software and ensure compliance with device commissioning procedures.
- Manage changes to user, group and computer accounts in Active Directory.
- Process helpdesk tickets as assigned and monitor and reclaim team tickets when their priority and due date indicate they will miss SLAs.
Requirements
- Bachelor’s (Bac+3) or Master’s (Bac+5) degree in Computer Science, Information Technology or a related field.
- Proven experience (2 years) in an IT technician or networking role, preferably within an industrial environment.
- Professional working proficiency in English required (daily English calls).
- Strong practical knowledge of Microsoft Office and Windows 10 and 11.
- Willingness to travel between the three French sites: Firminy (42), Saint-Pal-de-Mons (43), Montfaucon (43).
Benefits
- None specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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