Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Service Executive managing client accounts at Coveris with collaboration among internal teams. Focus on customer needs and high-standard service delivery during maternity cover.
Responsibilities
- Act as the main point of contact for clients and manage their accounts day‑to‑day.
- Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical, and Despatch.
- Maintain accurate records across CRM systems, trackers and internal folders.
- Coordinate with internal and external teams to support order processing and issue resolution.
- Meet individual KPIs and contribute to team performance.
- Attend internal meetings as required.
Requirements
- 2+ years of professional experience.
- Highly organized and customer-focused.
- Excellent communication skills.
- Strong IT skills — particularly in Excel, ERP systems, and Microsoft Office suite.
- Ability to manage multiple tasks at pace.
- Proactive approach to problem-solving.
- Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota.
Benefits
- Medicash scheme – our employees are covered for contributions towards, dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme.
- Members of the pension scheme are provided with details of an independent financial advisor.
- Company sick pay scheme – Dependent on successful probation.
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years).
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace.
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