Executive Director overseeing strategic business transformation and execution of global business operations for GDMS. Leading diverse initiatives and coordinating with senior leadership to enhance organizational efficiency.
About the role
- Professional Business Process Owner at Cotality developing actionable solutions for operational challenges. Monitoring offshore operations and improving efficiencies in the Commercial Tax team.
Responsibilities
- Monitor daily offshore operations to ensure consistent adherence to established processes and quality standards.
- Assist in the compilation and analysis of performance data to provide visibility into operational health.
- Support the tracking and reporting of Service Level Agreements (SLAs), ensuring all targets and contractual obligations are met.
- Work closely with vendors and internal stakeholders to troubleshoot and resolve day-to-day operational issues.
- Conduct formal root cause analysis on process failures or performance gaps to identify underlying issues and prevent recurrence.
- Proactively identify bottlenecks and inefficiencies within the workflow and propose actionable solutions.
- Maintain comprehensive process documentation (SOPs) and support global efforts to standardize operations.
- Actively participate in process improvement initiatives and Lean projects to drive operational excellence.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent professional experience).
- 2+ years of experience in business process operations, vendor management, or a high-volume shared services environment.
- A strong drive for efficiency with a foundational understanding of Key Performance Indicators (KPIs) and how they impact business outcomes.
- An analytical mindset with the ability to interpret data sets, identify trends, and assist in creating performance reports.
- Proven ability to build and maintain cross-functional relationships and navigate complex vendor dynamics.
- Exceptional organizational skills and the ability to follow (and improve) structured processes without sacrificing accuracy.
- Ability to manage multiple projects simultaneously, handling varying deadlines and degrees of complexity with a proactive approach.
- A strong interest in—or foundational knowledge of—Lean, Six Sigma, or other continuous improvement methodologies.
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Business Systems Consultant specializing in Guidewire at Zurich Canada. Analyzing business requirements and translating them into effective solutions within the Guidewire platform.
Head of Supply Chain managing Supply Chain & Business Process for Advanced Industrial Intermediates at LANXESS. Leading staff, optimizing SAP processes, and tracking KPIs in Pittsburgh.
US Medical Affairs Business Operations Lead providing strategic and operational support for the MEI organization. Leading budget management, project implementation, and team coordination across various platforms.
GTM Business Process Architect Manager at Equinix focusing on process improvements and operational efficiency. Collaborating with Sales and Commercial leadership to drive impactful initiatives.
Lead systems implementation and process change within Business Operations and Strategy team at Lloyds Banking Group. Collaborate with vendors and support incident management for robust platform operations.
Business Process Owner responsible for overseeing Order To Cash and Claims Management at Bridgestone. Collaborating across teams to enhance process efficiency and operational excellence.
Head of Strategy, Product and Business Operations leading strategy and execution for Hybrid Cloud & Intelligent Operations at RBC. Focusing on product strategy, financial discipline, and operational effectiveness.
AI Business Operations Manager responsible for deploying AI - driven workflows and market monitoring. You will build systems that optimize sales and marketing operations across multiple platforms.
Consultant for abas - ERP implementation focusing on project execution and client training in the manufacturing sector. Involves functional analysis, collaboration, and extensive training.