Project Manager at Benifex, delivering customer projects in the online rewards sector. Collaborating with a talented team to ensure high - quality project outcomes and customer satisfaction.
About the role
- Technical Project Coordinator managing IT services including customer onboarding and project management. Collaborating with teams to ensure project success and customer satisfaction.
Responsibilities
- The Technical Project Coordinator will be responsible for managing technical projects, including customer onboarding, phishing campaigns, email signature implementations, Sharepoint migrations, and internet installations.
- Drive project activities by working with our Service Desk, Field Services, and Engineering departments
- Coordinate/ensure all tasks are being completed within expected timeframe
- Ensure that procurement is happening as expected
- Field engineer scheduling for onsite activities (site surveys, hardware installations)
- Validate orders for internet and other services that may need to be provisioned
- Interact with assigned Cortavo customers to ensure project definition, planning, date setting, and milestone tracking
- Coordinate interactions with Cortavo resources to accomplish project requirements
- Maintain understanding of project milestones and timelines by frequent verbal and written communication
Requirements
- Bachelor’s degree, Business Administration or related field
- Minimum 3 years project management experience
- Experience with technical project management (HaaS, SaaS, IT services)
- Experience in a customer service/success environment/implementation/project management environment
- Experience with project management tools (Smartsheets, Wrike, etc)
- Experience with ticketing systems (Autotask, Halo, Jira)
- Proficiency in Microsoft Office Suite & Microsoft Teams
- Proficiency in Google Suite, particularly Gmail and Google Docs
- Strong written and verbal communication skills; empathetic customer service approach
- Excellent organizational, time management, and multitasking capabilities
- Empathy for customer when delays or issues occur
- A true note-taker; drive for accomplishing task on-time or ahead of time
Benefits
- Competitive salary, as well as employer contributed health benefits
- Hybrid work schedule
- 401k contribution
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
- Flexible work from home options available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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