Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Developer responsible for administration, development, and technical support of ServiceNow platform. Collaborating with stakeholders and integrating applications with third-party systems.
Responsibilities
- Administration, development, documentation, and technical support of the ServiceNow platform.
- Provide software configuration including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting and third-party software integrations.
- Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Agile, IRM, SecOps and Release Management modules within ServiceNow platform.
- Review and refine designs for usability, reviews testing scenarios and refining test cases, to ensure applications quality
- Integrate ServiceNow application(s) with third party systems/applications via APIs
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Develop, design and roll out new application modules, workflows and catalog requests, and recommend solutions that deliver customer value
- Manage upgrades and ensure backward compatibility of customizations and integrations
- Interacts with stakeholders from across the business
- Implement technology specific best practices and standards.
Requirements
- Minimum 7 years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
- Three of the following ServiceNow certifications are required:
- CAD (Certified Application Developer)
- CIS (Certified Implementation Specialist)
- Micro-Certification Flow Designer
- CSA (Certified System Administrator)
- CTA (Certified Technical Architect)
- Preferred experience in one or more of the following: JavaScript, REST APIs, C#, git, Azure DevOps.
- Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
- Experience working in Agile/Scrum environments, supporting backlog management, sprint execution, and continuous improvement
- Excellent problem-solving skills
- Experience and knowledge of sustainment lifecycle management activities for programs and project operations.
- Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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