In - Home Sales Professional providing consultations to homeowners for custom window solutions. Collaborating with teams to ensure a seamless sales process and customer satisfaction.
About the role
- Sales Manager responsible for managing a BtoB sedentary team in Rennes, optimizing sales performance and client follow-up. Promoting innovative solutions and ensuring team efficiency.
Responsibilities
- Manage a team of TCS to ensure end-to-end customer and order follow-up and to optimize sales performance
- Define and implement an organization within the team that accounts for markets and specializations
- Contact prospects provided by the CDVI via outbound calls
- Provide the CDVI and CDVD with qualified information on prospect follow-up, notably via the CRM
- Advice & expertise: Ensure high-quality responses for technical studies and estimates by coordinating sedentary experts
- Ensure effective delivery of training at the MAX branch
- Promote the full range of innovative solutions in line with product evolution and customer needs: own brands, green offering, marketplace
- Guarantee the efficiency of the customer response process: ensure proper management of request follow-up regardless of sales channel
- Coordinate and supervise the management and resolution of delivery and billing disputes within defined guidelines
- Supervise the completion of all customer requests using customer satisfaction indicators
- Direct TCS activities in line with the strategy defined by the TCI to optimize sales growth
- Guide customers toward offers that comply with company strategy: promotions, deprecations, top-margin products
- Alert the CDVI - CDVD in case of pricing anomalies
- Promote and ensure implementation of sales tools and methods adapted to commercial policy
- Participate in the negotiation strategy for supplier exceptions in collaboration with Sales Administration (ADV)
- Ensure your team provides appropriate responses and communication to customers
- Ensure compliance with Perfco KPIs: quote follow-ups, customer reactivations, etc.
- Promote in-branch engagement initiatives and loyalty programs (Select points)
- Analyze NPS and implement corrective action plans
- Ensure customers' creditworthiness and enforce the customer credit policy: training and controls
- Ensure proper invoice collection and rapid resolution of any disputes
- Ensure the quality of sales: pricing strategy, payments, data, quality control
- Optimize performance: generate revenue and contribute to the profitability of the entity — turnover, productivity, margin, investment...
Requirements
- You have proven experience in B2B management of an inside-sales (sedentary) team
- You are a leader capable of supervising, animating and motivating a team both on-site and remotely
- You hold a technical background (electrical, industrial, electrotechnical) and/or commercial training (Bac+2 to Bac+3 or equivalent)
- You have an appetite for deploying and monitoring sales processes as well as knowledge of the local economic landscape
- You are results-oriented and attentive to performance indicators (quote follow-ups, customer reactivation)
- You are able to anticipate and prioritize customer needs in order to propose appropriate solutions.
Benefits
- RTT
- Meal vouchers
- Company car
- Health insurance
- Training opportunities (institute, etc.) and internal mobility within the group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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