Network Operations Engineer providing level 3 support for customers at Megaport, a leading Network as a Service company. Focused on scalability, automation, and maintaining robust network operations.
About the role
- Network Operations Lead overseeing the 24x7 operations of CBP's Network Operations Center. Ensuring network availability, performance, and reliability across geographically dispersed sites.
Responsibilities
- Oversee day-to-day NOC operations, ensuring 24x7x365 coverage.
- Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure.
- Supervise NOC technicians and ensure SOP compliance.
- Coordinate scheduled maintenance, patching, and system upgrades.
- Interface with CBP government leads for operational updates and escalations.
Requirements
- Bachelor’s in technical or engineering field.
- 10+ years in enterprise network administration.
- Proven experience with routers, switches, firewalls, and load balancers.
- Expertise with network monitoring and ticketing systems.
- CCNP/CCIE or ITIL v3 certification preferred.
- DHS or Federal NOC experience preferred.
Benefits
- Computer World Services is an affirmative action and equal employment opportunity employer.
- Individuals with disabilities are provided reasonable accommodations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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