Field Sales Representative at AT&T connecting customers with technology and services. Engaging in personalized sales interactions and providing hands - on support to achieve sales goals.
About the role
- Inbound Sales Representative for Connect America assisting customers through inbound sales calls. Engage with potential customers to drive sales while providing exceptional service.
Responsibilities
- Answer incoming calls from potential customers in a fast-paced environment
- Build rapport, assess customer needs, and recommend appropriate products and services
- Clearly explain features, pricing, and benefits to maximize order value
- Close sales on the first call whenever possible
- Confidently and professionally handle objections using proven sales techniques
- Accurately enter customer and order details into CRM systems
- Make follow-up calls on non-converted inquiries
- Meet or exceed daily and weekly sales goals and quality metrics
- Collaborate with supervisors and team members to continuously improve performance
Requirements
- Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales or call center environment
- Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills
- Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment
- Technology Proficiency: CRM experience required (Salesforce a plus)
- Cloud contact center platforms (Five9 a plus)
- Proficient in Microsoft Office and general computer systems
- Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers
- Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently
- Hybrid Readiness: Quiet, dedicated workspace for remote days; reliable high-speed internet; ability to commute to the office as required
Benefits
- Medical, dental, life, and disability insurance
- Paid holidays and paid time off
- 401(k) with company match
- Monthly performance-based rewards and incentive contests
- Ongoing paid training and career development
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