Process Improvement Lead responsible for optimizing business processes at Byline Bank. Working with cross - functional teams to deliver measurable improvements in operational excellence.
About the role
- Data Operations Analyst role focused on managing client data for compliance products. Collaborate with global teams to ensure quality and compliance in data workflows.
Responsibilities
- Manage incoming client data, ensuring quality and compliance using internal tools
- Handle inquiries via Zendesk ticketing system with professionalism and accuracy
- Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
- Perform daily/monthly operational tasks to meet service level standards
- Occasionally join client calls to discuss ticket updates or review data workflows
Requirements
- Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
- Strong communication skills, both written and verbal (email + occasional phone)
- Experience in client support or operations within a compliance or tech-related field
- Ability to manage multiple tasks, troubleshoot issues, and meet deadlines
- English: Required - Excellent written skills
- French: Fluent essential
Benefits
- Generous Time Off packages including additional half days with each public holiday in your location.
- Global Career Development opportunities
- Social Events
- Referral Bonus scheme - Upto $3,000 per successful referral
- Plus many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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