Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Team leader managing customer service team at Conduent. Focus on coaching, motivating, and achieving operational targets.
Responsibilities
- Coaching, begeleiding en motivatie van klantadviseurs;
- Operationele resultaten bewaken;
- Behalen van de afgesproken targets op KPI’s;
- Zorgen dat elk klantcontact perfect wordt afgehandeld;
- Verzuim en verloop van medewerkers borgen;
- Kwantitatieve prestaties van individuele medewerkers monitoren en bijsturen indien nodig;
- BILA-gesprekken, start-, functionerings- en beoordelingsgesprekken voeren en voortgekomen acties en afspraken bewaken.
Requirements
- Enige ervaring op het gebied van team management, het liefst in een service- of salesgerichte omgeving;
- Cijfermatig en analytisch inzicht;
- Flexibiliteit en beschikbaarheid m.b.t. werktijden;
- Goede computervaardigheden;
- Mensgericht leiderschap;
- Out-of-the-box denken en met frisse ideeën komen over hoe de performance en motivatie van medewerkers te vergroten.
Benefits
- Een leuk enthousiast team waar iedereen meeviert met alle successen;
- Incentives, awards en gezellige borrels;
- Een passend salaris inclusief pensioen;
- Samenwerken met collega's met verschillende achtergronden, van schoolverlater t/m senior manager;
- Er is veel ruimte voor jouw eigen ideeën en initiatieven;
- Vanaf kantoor 5 minuten lopen naar het centrum; handig voor een lekkere lunch;
- 25 vakantiedagen, 2 dagen extra bonus wanneer je niet ziek bent geweest;
- Meer dan 1000 trainingen in onze eigen Conduent University om elke dag een beetje beter te worden.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.