Customer Service Representative providing support to customers through various communication channels. Focusing on maintaining satisfaction and resolving complaints efficiently.
About the role
- Team leader managing customer service team at Conduent. Focus on coaching, motivating, and achieving operational targets.
Responsibilities
- Coaching, begeleiding en motivatie van klantadviseurs;
- Operationele resultaten bewaken;
- Behalen van de afgesproken targets op KPI’s;
- Zorgen dat elk klantcontact perfect wordt afgehandeld;
- Verzuim en verloop van medewerkers borgen;
- Kwantitatieve prestaties van individuele medewerkers monitoren en bijsturen indien nodig;
- BILA-gesprekken, start-, functionerings- en beoordelingsgesprekken voeren en voortgekomen acties en afspraken bewaken.
Requirements
- Enige ervaring op het gebied van team management, het liefst in een service- of salesgerichte omgeving;
- Cijfermatig en analytisch inzicht;
- Flexibiliteit en beschikbaarheid m.b.t. werktijden;
- Goede computervaardigheden;
- Mensgericht leiderschap;
- Out-of-the-box denken en met frisse ideeën komen over hoe de performance en motivatie van medewerkers te vergroten.
Benefits
- Een leuk enthousiast team waar iedereen meeviert met alle successen;
- Incentives, awards en gezellige borrels;
- Een passend salaris inclusief pensioen;
- Samenwerken met collega's met verschillende achtergronden, van schoolverlater t/m senior manager;
- Er is veel ruimte voor jouw eigen ideeën en initiatieven;
- Vanaf kantoor 5 minuten lopen naar het centrum; handig voor een lekkere lunch;
- 25 vakantiedagen, 2 dagen extra bonus wanneer je niet ziek bent geweest;
- Meer dan 1000 trainingen in onze eigen Conduent University om elke dag een beetje beter te worden.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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