Inside Sales Customer Executive facilitating smooth offer and order processing with customers and distributors. Engaging in international project support and process improvements across teams.
About the role
- Inside Sales – International Customer Specialist managing large global clients in the IT sector. Responsibilities include order processing, customer inquiries resolution, and SLA adherence.
Responsibilities
- In your new role as Inside Sales – International Customer Specialist (m/f/d), you will take on an internationally oriented and varied position in inside sales with a focus on managing large customers worldwide.
- Prepare quotations and process orders for international customers
- Ensure compliance with customer-specific SLAs and requirements
- Ensure correct product selection based on factors such as discounts, pricing, availability, lead times, and stock levels
- Handle and resolve customer inquiries
- Contribute to projects aimed at continuously improving and optimizing the customer experience
Requirements
- Completed commercial/vocational training or an equivalent qualification
- Enthusiasm for working in an international environment
- Knowledge of major IT vendors and their products
- Experience in customer support, especially in the effective and timely handling of customer escalations
- Excellent verbal and written communication skills in German and English
- Please submit your application documents (cover letter and CV) in English or include an English version
Benefits
- Holiday – Need time off? At least 30 days of vacation plus cultural holidays and paid special leave.
- Development – We invest in you: internal or external training, vendor certifications, specialist or management career paths, conferences, mentoring or coaching, and more.
- Recognition – Through our Bravo! program we say “Thank you” and acknowledge performance.
- Family – What matters to you matters to us! We offer marriage and birth grants, support through a family service, and much more.
- Diversity & Inclusion – There is much to do. We are already taking action, e.g., through future leadership programs for women, country-specific people panels, or internal LGBT+ community groups.
- Discounts & Perks – Use professional equipment privately: latest hardware via tax-advantaged leasing through the employee PC program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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