Senior Charge Analyst serving as liaison among clinical operations and revenue cycle for charge capture compliance. Identifying areas for overcharging/undercharging and ensuring accurate billing processes.
About the role
- Service Desk Analyst providing technical support and customer service in English for international clients. Utilizing language skills and IT knowledge to resolve issues and enhance customer satisfaction.
Responsibilities
- Use and improve your language skills by daily work in English
- Communicate with an international customer via telephone, chat and e-mail in English
- Provide technical support and resolve technical issues for clients to meet business and customer requirements
- Learn a lot and develop your professional profile
- Gain IT knowledge
- Participate in trainings and talent programs
- Have a stable workplace with flexible scheduling
- Work in safe and friendly atmosphere, where people matter
Requirements
- You speak English fluently (min. B2 level)
- You have proven experience of working at Service Desk: IT support, customer support, helpdesk
- You have excellent proven customer service skills
- You know how to ask the right questions to reach the core
- You have outstanding communication skills and customer focused mind-set
- You have the ability to do multitasking in a fast-paced environment
- You enjoy teamwork
Benefits
- Extensive 1-month induction training
- Business working hours
- Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
- Hybrid work model after first 3 months working at the office
- Benefits package: - Private medical healthcare and cafeteria
- Opportunity for development to technical or managerial careers
- Brand new and modern office within easy distance
- Additional day off for birthday
- Language courses
- Welcome pack for every new joiner
- Referral bonus
- Relocation bonus
- Access to self-learning platform (Udemy)
- Access to the Employee Assistance Programme (EAP)
- Opportunity to participate in interesting initiatives as part of the company's CharitaCenter (charity events, running events, etc.)
- Global and local recognition programs and competitions
- Language certification
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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