Senior Accountant preparing financial statements and conducting audits in a retail context. Overseeing compliance with accounting standards and regulations while providing strategic insights.
About the role
- Transformation Analyst leveraging analytics to improve business processes at Manulife Insurance. Collaborating with stakeholders to drive transformation initiatives and achieve measurable outcomes.
Responsibilities
- Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
- Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
- Partner with change management to design adoption plans, readiness metrics, and stakeholder communications
- Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
- Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
- Use your strong communication skills to collaborate with working groups and accurately document business needs.
- Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.
Requirements
- 2 or more years of relevant work experience in business analysis.
- Experience in Financial Services, especially Insurance would be an asset.
- Proficiency with Microsoft Office products is required.
- Excel, Power Point, Confluence, and JIRA experience would be an asset.
- Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains
- Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
- Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
- Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
- Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
- Excellent verbal & written communication skills, with ability to adjust for different audiences.
- Experience with process mapping and/or process design
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and employer matching contributions
- Generous paid time off including holidays, vacation, personal, and sick days
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