Junior Customer Support Analyst providing first contact support for financial technology solutions. Engaging with clients through ticket systems, ensuring resolution and effective communication.
About the role
- Analyst/Engineer enhancing Market Operations by building automation tools and processes. Collaborating with various teams to ensure compliance and improve efficiency in the Market Operations.
Responsibilities
- Build and maintain tools that support Market Operations
- Identify and automate manual processes to promote compliance, save operator time, and minimize human performance errors
- Adapt Market Tools to meet changing requirements of business owners and comply with FERC regulations
- Understand the technological requests and needs of the Market Design and Market Operations departments
- Design and automate processes to support Market Operations with minimal operational noise
- Partner with ITS and appropriate parties to provide effective solutions
- Research, review, and evaluate emerging technologies on behalf of Market automation
- Act as a project lead and work with project managers to ensure automation advancement occurs
- Build and nurture relationships with industry peers and external influencers to stay informed on technical innovations and benefits
Requirements
- Bachelor's degree in Computer Science, Management Information Systems, Engineering, Information Technology or 0-5 years of equivalent experience
- 0-5 years of experience
- Programming skills: .NET, C#, PL/SQL, Windows Presentation Framework (WPF), Python
- Experience with Object oriented design
- Ability to produce high-quality work products with attention to detail
- Ability to troubleshoot and provide technical support
- Preferred Experience with PJM operations, markets, and planning functions
Benefits
- Medical, vision and dental insurance
- 401(k) plan with 100% employer match up to 5% of salary
- Non-elective 401(k) employer contribution
- Vacation and paid holidays
- Tuition reimbursement
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability coverage
- Business travel and accident insurance
- Child day care referral program
- Employee assistance program
- Adoption benefits recognized by the Dave Thomas Foundation for Adoption
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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