Customer Account Representative at NFI Parts managing transactions and customer support. Engaging with clients and providing solutions in a hybrid work environment.
About the role
- Key Account Manager responsible for managing key accounts and ensuring high customer satisfaction. Working with a focus on B2B marketing in a young team environment.
Responsibilities
- Familiarization with our products, processes and team.
- Take over our largest key account, including project coordination and documentation for this client.
- Collaborate on developing the campaign plan for this key account.
- Ensure high customer satisfaction.
- Increase the margin generated from working with our key accounts by 20%.
- Establish automation capabilities for print mailings for our key accounts.
- Develop and/or take on three additional key accounts, supported by senior management.
Requirements
- You hold a university degree, preferably in business, marketing or corporate communications.
- You have several years of experience as a Key Account Manager with a background in B2B marketing, preferably in an e-commerce environment.
- You are business-fluent in German and English.
- You act as a leader for a (virtual) team without formal line-management responsibilities.
- You serve as the information manager between the key account and our company.
- As Key Account Manager you bear overall responsibility for the business relationship with our key accounts.
Benefits
- Attractive compensation.
- A collaborative working environment within a young team.
- Regular team events and offsites.
- A relaxed office with plenty of space in the heart of Berlin-Friedrichshain, plus flexible remote working.
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