Account Manager driving merchant success and growth at PayPal. Managing strategic accounts, collaborating with teams, and advocating for merchants' needs.
Responsibilities
Collaborate with internal teams to influence process quality
Determine appropriate actions for process improvements
Recommend solutions to enhance efficiency and effectiveness
Monitor and manage account health and performance
Provide analytical insights to support business decisions
Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal
Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets
Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes
Monitor account health, proactively addressing risks to ensure merchant success and satisfaction
Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions
Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience
Build and maintain executive-level relationships to foster long-term strategic partnerships
Lead cross-functional collaboration to deliver on account objectives and operational excellence
Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce)
Leverage competitive insights to refine strategies and support PayPal’s broader business growth
Requirements
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
Fluency in both German and English (written and spoken)
Proven experience in account management, client success, or sales within payments, technology, or financial services
Strong understanding of the payments ecosystem, e-commerce, and fintech products
Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling
Skilled negotiator and communicator with experience managing senior stakeholder relationships
Strategic and analytical thinker with a track record of delivering measurable business results
Collaborative team player, comfortable operating in a fast-paced, matrixed environment
Proficiency in CRM systems such as Salesforce.
Benefits
Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security
Support for your mental health
Job title
Senior Account Representative, Large Enterprise Commercial
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