Hybrid Senior Account Representative, Large Enterprise Commercial

Posted 2 hours ago

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About the role

  • Account Manager driving merchant success and growth at PayPal. Managing strategic accounts, collaborating with teams, and advocating for merchants' needs.

Responsibilities

  • Collaborate with internal teams to influence process quality
  • Determine appropriate actions for process improvements
  • Recommend solutions to enhance efficiency and effectiveness
  • Monitor and manage account health and performance
  • Provide analytical insights to support business decisions
  • Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal
  • Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets
  • Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes
  • Monitor account health, proactively addressing risks to ensure merchant success and satisfaction
  • Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions
  • Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience
  • Build and maintain executive-level relationships to foster long-term strategic partnerships
  • Lead cross-functional collaboration to deliver on account objectives and operational excellence
  • Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce)
  • Leverage competitive insights to refine strategies and support PayPal’s broader business growth

Requirements

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
  • Fluency in both German and English (written and spoken)
  • Proven experience in account management, client success, or sales within payments, technology, or financial services
  • Strong understanding of the payments ecosystem, e-commerce, and fintech products
  • Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling
  • Skilled negotiator and communicator with experience managing senior stakeholder relationships
  • Strategic and analytical thinker with a track record of delivering measurable business results
  • Collaborative team player, comfortable operating in a fast-paced, matrixed environment
  • Proficiency in CRM systems such as Salesforce.

Benefits

  • Generous paid time off
  • Healthcare coverage for you and your family
  • Resources to create financial security
  • Support for your mental health

Job title

Senior Account Representative, Large Enterprise Commercial

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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