Strategic Talent Partner at Adobe managing complex recruitment for product and marketing teams. Focusing on data - driven strategies and leveraging AI to enhance talent acquisition.
About the role
- Partner Solutions Lead at Coins, the leading crypto brand in the Philippines. Overseeing KYB account onboarding and managing partner relationships effectively.
Responsibilities
- Support and spearhead the operations side of onboarding KYB accounts, ensuring smooth partner onboarding and excellent after-sales support to partners and clients.
- Take full ownership of the KYB onboarding process, proactively chasing all stakeholders and removing blockers to ensure efficiency and compliance.
- Develop, maintain, and ensure SOPs are up-to-date, and conduct regular 1:1 sessions with associates and specialists for guidance and adherence to Partner Solutions SOPs.
- Oversee the Partner Support and Onboarding sub-teams under the Partner Solutions team, ensuring workflows are efficient, tickets are resolved on time, and service quality is maintained.
- Lead account management associates in building trusted relationships with partners to align with overall company goals.
- Manage the partner support team, ensuring partner concerns are addressed promptly and effectively.
- Build frameworks and policies to ensure successful onboarding of new partners, smooth account management, and an exceptional client experience.
- Establish and maintain key metrics of success for partnerships and overall client satisfaction.
- Closely monitor partner activity to prevent potential disengagement or churn.
- Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Work with internal stakeholders to ensure each partner is compliant with local and international regulatory standards followed by Coins.
- Perform ad hoc tasks as deemed necessary to support the team and business objectives.
Requirements
- Bachelor’s degree in Management, Finance, Business, or equivalent.
- At least 3 years of experience in customer service, account management, or partner operations.
- Proven experience in KYB onboarding, partner account management, or related operational workflows.
- Experience in delivering client-focused solutions based on partner needs.
- Strong planning, analytical, and problem-solving skills.
- Self-motivated and highly focused, able to work independently without close supervision.
- Highly trustworthy, organized, and detail-oriented.
- Flexible and able to adapt to a fast-paced environment.
- Demonstrated track record of drive, ownership, and execution, aligned with Coins.ph’s culture.
- Strong communication skills in English and Filipino, with the ability to guide associates and engage partners effectively.
Benefits
- Meaningful Collaborations
- Scalable Growth
- A Space For Bright Ideas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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