Intake Specialist handling client calls and managing correspondence. Organizing files and information for administrative support in a hybrid role.
About the role
- Client Success Analyst at Saber, enhancing education quality for millions in Brazil through effective customer support and data analysis.
Responsibilities
- Customer support, ensuring efficient assistance and resolution of inquiries.
- Management of a client portfolio, focused on delivering success throughout the customer journey.
- Data analysis to support strategic decision-making.
- Preparation of detailed reports to track results.
- Effective collaboration with the team, promoting clear communication and teamwork.
Requirements
- Degree in Engineering or related fields.
- Intermediate Excel skills for data manipulation and analysis.
- Behavioral competencies such as proactivity, organization, resilience, and effective communication.
- Ability to work in a team and a strong results orientation.
Benefits
- Profit-sharing: celebrating results is part of Cogna's culture.
- Meal or food allowance: provided via a flexible benefits card.
- Health insurance: comprehensive plan with dependent coverage and co‑payment options.
- Dental insurance: available to keep your smile healthy.
- Undergraduate and graduate tuition grants: access to our educational units for you and your dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC partnership: access to numerous opportunities to improve quality of life.
- Pharmacy partnership (Univers): discounts on a variety of medications.
- Corporate university: multiple learning paths and free courses to help you keep growing with us.
- Wellhub (Gympass): to help you stay active in your daily routine.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza — Internal Recruitment Program: to boost your career through internal opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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