Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Digital Success Manager partnering with engineering leaders to enhance AI-assisted code review platform. Guiding customer success through digital transformation and productivity improvements.
Responsibilities
- Serve as the primary success partner for CodeRabbit customers, guiding them from onboarding through adoption and renewal.
- Understand each customer’s engineering goals, processes, and KPIs — from code review efficiency to pull-request throughput and quality metrics.
- Develop tailored success plans that align CodeRabbit’s capabilities with customer outcomes.
- Deliver engaging enablement sessions, workshops, and digital success programs to ensure ongoing value realization.
- Drive sustained platform adoption through proactive engagement, digital campaigns, and strategic check-ins.
- Identify opportunities for feature expansion, advanced AI integrations, and deeper usage across teams.
- Collaborate with Sales and Product to drive renewals and account expansion through clear success narratives and data-backed outcomes.
- Act as the voice of the customer across Product, Engineering, and Support teams to ensure user needs inform roadmap priorities.
- Provide structured feedback to improve user experience, documentation, and onboarding workflows.
- Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.
Requirements
- 5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company.
- Strong technical foundation — comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and development metrics.
- Familiarity with AI tools and their application in modern software engineering workflows.
- Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives.
- Data-driven mindset — capable of turning platform analytics into strategic recommendations.
Benefits
- Competitive salary, equity, and benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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