Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
About the role
- Customer Support Specialist providing bilingual support for clients' customers in a global company. Ensuring professionalism and empathy in customer interactions to enhance client partnerships.
Responsibilities
- Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
- Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Stay updated on company products, services, and policies to provide informed and accurate support.
- Monitor customer feedback from digital platforms and share insights for process improvements.
- Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback
- Proactively develop a strong understanding of the gifting sector and the clients we support.
- Ensure response times meet service-level agreements (SLAs) and quality benchmarks.
Requirements
- Bilingual in Dutch/English - with at least 2 years of relevant work experience providing support in the respective language
- Proven experience in customer support or client servicing, preferably managing digital communication platforms.
- Preferred candidates with UK or European customer support experience, ideally within e-commerce or digital products industries
- Proficiency in English for effective communication.
- Strong written communication skills with a customer-first approach.
- Proficient in using with CRM tools and ticketing systems such as Zendesk preferred
- Excellent problem-solving skills, highly organised with exceptional attention to detail.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Willingness to work in shifts, including weekends and holidays, as needed.
Benefits
- Opportunity to work in a global team
- Inclusive work environment
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.
Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
Customer Experience Manager for Lovehoney, improving customer satisfaction in a hybrid work model. Partner with senior leadership, leveraging innovative strategies in the retail sector.
Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.
Teamleiter Kundenservice leading a growing customer service team at flaixible GmbH. Focusing on coaching and development to achieve KPIs and quality standards.
Trading Support Agent providing exceptional customer service for financial market clients. Handling inquiries, complaints, and providing information about products via phone and email.