Sales Support Specialist providing escalation and specialized support for order/project lifecycle in technology company. Contributing to customer journey and overall quoting to invoice process.
Responsibilities
Provide escalation and specialized support throughout an order/project's lifecycle
Identifying trends and solving systemic changes with a customer first mindset
Contributing to success of project initiatives and the customer journey
Requirements
High school diploma or equivalent; Bachelor's degree is a plus.
2 years of Customer service background
Experience in SalesForce (i.e. Able to build reports, cases and flows)
Proficient in Microsoft Office, particularly Excel.
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