Branch Manager leading a team of customer and service professionals in Forster, Australia to deliver outstanding service and achieve performance goals.
Responsibilities
Lead a team of customer and service professionals to safely deliver outstanding service to customers
Ensure the safety of your team and Coates customers
Guide and motivate staff to provide excellent customer service
Create the best solution / outcome for customers – develop quotes, raise purchase orders, enter hire agreements
Oversee Asset Management
Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty
Requirements
Sales and operational management experience
Previous team leadership experience, developing a ‘One Team’, cohesive mindset
A track record of delivering on customer service KPIs
Demonstrated commercial acumen
Excellent Communication skills, both written and verbal
Strong computer literacy, including customer databases and Microsoft Office Suite
Benefits
Bonus plan
Fully maintained tool of trade motor vehicle
Development and career progression pathways
Flexible working options available—let’s discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
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