Customer Experience Leader modernizing and leading the Merchant Support team at Allegro. Focused on data - driven processes and enhancing customer experience.
About the role
- Customer Service Representative coordinating information between sales and operations in logistics for a global 3PL company. Focused on managing transportation of goods for high volume accounts.
Responsibilities
- Communicate information to operations and sales personnel on shipments requiring special handling
- Advise customers, sales personnel, and station management of the current status of all shipments
- Respond promptly and professionally to customer requests for status of shipments and inquiries
- Coordinate with sales and customers to develop customer-specific operating procedures
- Follow-up on sales leads from daily shipment logs and quotes
- Assist in customer service and preparation of quotes
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office, internet, web-based, and job specific software applications
- Accurate typing skills and/or data entry skills
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume, and distance measurements
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships, retail, travel, car, and hospitality brands
- Pet insurance
- Company paid life insurance, accident insurance, short- and long-term disability coverage, and employee assistance plan
- Tuition reimbursement program
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