Key Account Manager overseeing B2B client accounts in the advertising sector. Focusing on customer retention and revenue growth with no cold calling involved.
About the role
- Key Account Management Specialist managing a portfolio of strategic customers for CMA CGM Group. Focusing on commercial growth, logistics solutions, and customer satisfaction.
Responsibilities
- Manage and develop a portfolio of key strategic customers, acting as their primary commercial contact.
- Build and execute customer-specific account plans aligned with company commercial strategy and growth targets.
- Conduct regular business reviews (MBR/QBR), analyzing customer performance, volume trends, forecasts and profitability.
- Identify and drive upsell/cross-sell opportunities across ocean freight, inland, intermodal and end-to-end logistics solutions.
- Ensure timely delivery of quotations, manage tenders (RFQ/RFI), and support contract negotiations.
- Collaborate closely with internal stakeholders (operations, pricing, CS, finance, logistics teams) to ensure service excellence.
- Monitor market dynamics, competitive activity and customer needs to support strategic decision making.
- Maintain CRM data accuracy and prepare reports for management on account status and growth opportunities.
- Support the commercial team in driving digital adoption (eBusiness tools, online booking, tracking, invoicing).
- Handle escalations proactively and ensure high customer satisfaction and retention.
Requirements
- Bachelor’s degree in Business Administration, Economics, International Trade, Engineering, Logistics or related fields.
- Minimum 2 years of experience in key account management, sales, commercial roles or customer-facing roles (preferably in shipping, freight forwarding, logistics or transportation sectors).
- Strong understanding of supply chain, ocean freight, inland/intermodal solutions is a plus.
- Excellent communication, client relationship management and negotiation skills.
- Data-driven mindset with strong analytical and reporting skills (Excel and CRM proficiency).
- High sense of ownership, problem-solving and follow-through capabilities.
- Ability to work collaboratively with cross-functional teams in a fast-paced international environment.
- Strong time-management, prioritization and presentation skills.
- Fluency in written and spoken English (part of the interview will be conducted in English).
Benefits
- Flexible working hours
- Working 40 hours a week
- Hybrid working
- Birthday day off
- Breakfast: every Monday morning
- Happy hours
- Yearly bonus
- Transportation
- Health insurance (including family members)
- Life insurance
- Meal Allowance (Pluxee/Monthly)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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