Manager responsible for maintaining lab partnerships and operations for a tech - driven health company in Europe. Focused on quality enforcement, onboarding, and partner relations in a fast - paced environment.
About the role
- Key Account Management Specialist managing a portfolio of strategic customers for CMA CGM Group. Focusing on commercial growth, logistics solutions, and customer satisfaction.
Responsibilities
- Manage and develop a portfolio of key strategic customers, acting as their primary commercial contact.
- Build and execute customer-specific account plans aligned with company commercial strategy and growth targets.
- Conduct regular business reviews (MBR/QBR), analyzing customer performance, volume trends, forecasts and profitability.
- Identify and drive upsell/cross-sell opportunities across ocean freight, inland, intermodal and end-to-end logistics solutions.
- Ensure timely delivery of quotations, manage tenders (RFQ/RFI), and support contract negotiations.
- Collaborate closely with internal stakeholders (operations, pricing, CS, finance, logistics teams) to ensure service excellence.
- Monitor market dynamics, competitive activity and customer needs to support strategic decision making.
- Maintain CRM data accuracy and prepare reports for management on account status and growth opportunities.
- Support the commercial team in driving digital adoption (eBusiness tools, online booking, tracking, invoicing).
- Handle escalations proactively and ensure high customer satisfaction and retention.
Requirements
- Bachelor’s degree in Business Administration, Economics, International Trade, Engineering, Logistics or related fields.
- Minimum 2 years of experience in key account management, sales, commercial roles or customer-facing roles (preferably in shipping, freight forwarding, logistics or transportation sectors).
- Strong understanding of supply chain, ocean freight, inland/intermodal solutions is a plus.
- Excellent communication, client relationship management and negotiation skills.
- Data-driven mindset with strong analytical and reporting skills (Excel and CRM proficiency).
- High sense of ownership, problem-solving and follow-through capabilities.
- Ability to work collaboratively with cross-functional teams in a fast-paced international environment.
- Strong time-management, prioritization and presentation skills.
- Fluency in written and spoken English (part of the interview will be conducted in English).
Benefits
- Flexible working hours
- Working 40 hours a week
- Hybrid working
- Birthday day off
- Breakfast: every Monday morning
- Happy hours
- Yearly bonus
- Transportation
- Health insurance (including family members)
- Life insurance
- Meal Allowance (Pluxee/Monthly)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Commercial Account Manager driving development and conversion of sales pipeline for Valpak's sustainability solutions. Establishing business relationships and monetizing them successfully.
Retail Sales Account Manager responsible for driving channel strategy and optimizing brand representation. Partnering with retailers and teams to exceed objectives and increase profitability.
Lead global PR and organic social media for a sustainable adventure travel company. Set strategy across markets while supporting senior leaders to amplify brand voice worldwide.
Swedish speaking Account Manager for leading Outsourcing/BPO company in Malaga. Responsible for partner management and driving revenue growth.
Partnerships Manager developing and nurturing referral networks for LegalVision. Collaborating with partners to ensure their clients receive exceptional legal support within a fast - paced environment.
Ecosystem Partner Manager working in Saudi Arabia to build strategic partnerships for deep - tech innovations. Leading collaboration with academia and government for the advancement of Quantum technology.
Partnerships Manager at Alan, building relationships in metallurgy to drive sales initiatives and brand presence. Focused on increasing awareness and creating business opportunities in the heavy industry sector.
Associate Account Manager at The Alliance managing sponsorship client relationships and event executions. Working closely with sales team to ensure client satisfaction and success.
Sales Account Manager at Wyld developing sales strategies and partnerships in the cannabis edible market. Overseeing account management, negotiations, and market growth efforts to drive sales success.