Customer Care Specialist ensuring a seamless setup and excellent experience for clients at MakiPeople. Collaborating across teams to enhance workflows and customer satisfaction.
About the role
- Account Support Specialist at CEVA Logistics handling service requests and collaborating with project managers. Involves problem-solving and inventory management in a hybrid work environment.
Responsibilities
- Process and resolve incoming service requests in the ticket system
- Address delivery inquiries and manage inventory
- Collaborate on inventory reports with Vodafone co-workers
- Generate reports using data from various systems
- Assist in shipment investigations
- Communicate primarily via email in English
Requirements
- Completion of a degree at MBO level 4
- Proficiency in multiple systems and advanced Excel skills
- Initiative-taking and situational awareness
- Strong teamwork skills
- Proficient English language skills in both speaking and writing
- Full-time availability during office hours preferred
Benefits
- 8% holiday allowance
- 25 holidays
- Possibility of earning four extra holidays
- Favorable pension scheme
- Travel allowance
- Discounts on various insurances
- Opportunities for professional development
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