Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Implementation Manager overseeing automation project coordination at Hartsfield–Jackson Atlanta International Airport. Collaborating with project teams and managing customer communications effectively within vibrant airport environments.
Responsibilities
- Serve as the on-site liaison between Project Managers and automation engineers, ensuring technical and project goals are aligned.
- Oversee daily field implementation activities, maintaining progress against schedule, budget, and quality standards.
- Coordinate with subcontractors, vendors, and customer representatives to meet milestones.
- Identify and help resolve potential delays, dependencies, and risks.
- Act as the primary customer contact during implementation.
- Communicate progress, manage expectations, and ensure customer milestones are met.
- Facilitate clear, solution-oriented discussions between engineering and customer teams.
- Support engineers with documentation, reporting, and system handoff materials.
- Participate in testing, validation, and commissioning activities to ensure system integrity.
- Track progress against project plans, updating schedules, resources, and change logs.
- Ensure adherence to safety, quality, and operational procedures.
- Capture lessons learned and recommend improvements for future projects.
Requirements
- Bachelor’s degree in Engineering, Industrial Technology, Project Management, or equivalent technical field; or equivalent practical experience.
- Working knowledge of PLC-based control systems, field devices, instrumentation, and system commissioning.
- Strong experience with project coordination, customer communication, and multi-stakeholder management.
- Proficiency in Microsoft Office 365 applications (Planner, Lists, Loop, Teams) and general project tracking tools.
- Excellent problem-solving, prioritization, and organizational skills—must thrive in dynamic environments and manage multiple moving parts.
- Proven ability coordinate technical experts, manage competing priorities, and keep complex projects aligned and on schedule.
- Candidates must be positive, solutions oriented, and able to make sound judgements quickly.
- A proven record of paying attention to the details, holding people accountable, and communicating project status to all relevant stakeholders.
Benefits
- Flexible work arrangements
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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