AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Processing and approving new orders.
- Invoicing dispatched order and assisting customers with tracking.
- Setting up new customers accounts in the ERP system (Netsuite).
- Handle any ad hoc requests from your customers (e-mails and phone calls).
- Execute tasks specific to your key accounts.
Requirements
- Excellent written communication skills in English and French.
- An extra language, like Spanish, German or Dutch, is preferred.
- Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus.
- You pick up new systems and processes quickly.
- You are customer-oriented, flexible, service-minded, commercial and proactive.
- You are available 4 or 5 days a week.
Benefits
- We offer a salary in line with industry standards.
- Enjoy 25 holidays per year on full-time basis.
- 8% holiday allowance and pension scheme.
- Travel allowance if you live more than 10 km from the office.
- Employee discount CLUSE products, plus a CLUSE item of your choice as a welcome gift.
- Company laptop and phone.
- An office with a beautiful view over the Houthavens.
- Flexible work-from-home policy.
- Fun CLUSE & BOOZE events organized by our Social Events Team (Après-ski party, karaoke, padel, King’s Day party, tropical party, Christmas party and more).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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