Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager at CloudShare responsible for SaaS customer performance and retention. Leading onboarding and account optimization while fostering strong relationships.
Responsibilities
- Develop, grow, and manage strategic customer accounts.
- Identify and solve product adoption issues for customers.
- Meeting and exceeding customer retention and growth goals.
- Oversee the expansion strategy for each of your customers and drive growth.
- Create customer playbooks together with Senior Leadership and the CS teams
- Capture customer feedback and communicate to internal teams.
- Provide expertise and training to customers.
- Improve internal processes to drive team efficiency and improve customer experience.
- Track and analyze data pertaining to customer account health.
- Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.
Requirements
- 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
- Strong technical skills (databases, networking, APIs).
- Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
- Proven track record in driving customer adoption, retention, and expansion.
- Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Bachelor’s degree in Business or equivalent practical experience.
Benefits
- Medical, Dental, and Vision coverage
- 401K
- Flex PTO and 13 paid Holidays
- A modern downtown Denver location with access to Gym, Starbucks, and Parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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