Technical Account Manager in charge of developing relationships with crypto merchants in APAC. Coordinate onboarding, monitor performance, and contribute to revenue growth while ensuring merchant satisfaction.
About the role
- Technical Account Manager ensuring smooth operations and proactive technical guidance for Cloudflare's top Enterprise customers. Collaborating with multiple teams to drive product improvement and enhance customer satisfaction.
Responsibilities
- Own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
- Act as the primary technical point of contact, managing support interactions, troubleshooting issues, driving escalations, and advocating for customer needs.
- Collaborate with Customer Success, Account Teams, Product, and Engineering to align technical solutions with customer roadmaps and business objectives.
- Provide actionable customer feedback to Product and Engineering teams to help shape product improvements.
- Ensure timely resolution of support tickets, working with backend teams as needed.
- Travel up to 25% of the time to support customer engagements.
Requirements
- Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE.
- Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF).
- Knowledge of system integration, multi-vendor environments, and data center deployments.
- Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL).
- Familiarity with the OSI Model, proxies, application & network security.
- Minimum 8 years of experience in a customer-facing, technical support, or account management role.
- Proven ability to work with Fortune 500 companies and senior leadership.
- Strong problem-solving skills, ability to work independently, and handle multiple priorities.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Account Manager for growing relationships with crypto merchants across APAC region. Serving as main contact while ensuring business growth and exceptional merchant experience.
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