Senior Business Process Manager responsible for client onboarding processes at EOS. Ensure seamless integration of technical requirements and business priorities in dynamic environments.
About the role
- Program Manager overseeing QTC business process strategy and operations for Cloudflare. Managing project lifecycle and collaborating with cross-functional teams to ensure operational excellence.
Responsibilities
- Own the Project Lifecycle: Manage multiple concurrent, complex QTC projects - from initiation and planning through execution, monitoring, control, and closure.
- Risk and Issue Management: Proactively identify, track, and manage project risks, issues, and dependencies.
- Stakeholder Management: Serve as the central point of contact, coordinating activities and aligning objectives across a wide range of teams.
- Facilitate Decisions: Skillfully facilitate critical decisions among stakeholders, ensuring timely resolution of issues.
- Support the Framework for Change: Understand the structural framework necessary to support successful organizational or process change driven by the project.
- Reporting and Transparency: Establish and maintain clear, consistent communication channels.
- Documentation: Maintain a comprehensive repository of project documentation.
- UAT and Deployment: Plan and manage User Acceptance Testing (UAT) cycles.
Requirements
- 5+ years of progressive experience in Project Management within a SaaS, Revenue Operations, or Business Transformation function.
- Expertise in formal project management methodologies (e.g., PMP, Agile/Scrum) and tools (e.g., JIRA, Asana, MS Project).
- Exceptional organizational skills with a strong ability to prioritize tasks, manage time, and keep complex projects on track in a fast-paced, high-growth environment.
- Demonstrated ability to drive consensus and manage competing priorities among senior cross-functional stakeholders.
- Excellent written and verbal communication skills, including experience creating polished project documentation and executive-level presentations.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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