General Manager managing a portfolio of industrial properties for JLL. Ensuring client satisfaction and achieving financial targets while leading property - specific strategic plans.
About the role
- Facilities Manager overseeing regions in commercial real estate. Leading teams to improve service delivery across on-site locations in Northborough and Worcester, MA.
Responsibilities
- Execute overall vision and leadership for the regional facilities team.
- Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
- Ensure all Client and JLL safety procedures are followed.
- Assist in development of training programs to increase team technical capabilities.
- Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.
- Support the Area Manager in the implementation of short and long-term projects for the client project.
- Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Develop the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
- Assist with the development and implement the annual management plan for the buildings within the area.
- Oversee multiple facilities across the region of different functions.
- Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
- Maintain Site Configuration Management Documents and Project Documents - once project is handed over.
- Inspect buildings routinely to guarantee that building services are at the highest level of quality standards.
- Monitor and review preventive maintenance programs.
- Assist in the procurement of vendors and services as required, assure PO’s are issued in an accurate and timely manner.
- Validate Invoicing against issued PO’s.
- Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
- Manage third-party contractors / vendors engaged in operating and maintaining properties.
- Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
- Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
- Maintain Sites using Service Level Agreements and key performance indicators.
- Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
- Develop and maintain positive relationship with Client Branch Managers and Operations teams.
- Primary interface with client representatives.
- Collaborate to determine client expectations.
- Ensures delivery of committed services and overall satisfaction with JLL performance.
- Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
- Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour.
- Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
- Foster a collaborative teamwork environment.
- Promote energy and enthusiasm.
- Maximize productivity.
- Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
- Ensure facility compliance with use of the new tools.
- Complete all performance reviews, both mid-year and year-end, on a timely basis.
- Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.
- Work with Senior FM to ensure proper performance management steps are taken.
- Work with the Account Management team to source employee career growth and development opportunities within or outside of the account.
- Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
- Promote a culture of diversity and inclusivity for all team members.
- Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
- Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
- Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
- Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
- Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
- Ensure compliance with Jones Lang LaSalle minimum audit standards.
Requirements
- Bachelor’s or Master’s degree in business administration, engineering technology, architecture or related field is preferred.
- A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams.
- Strong organizational and management
- Strong interpersonal and supervisory skills
- Strong presentation skills
- Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
- Computer proficiency in CMMS
- Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment.
- Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
- Superior client relationship management skills.
- Demonstrated organizational and problem-solving skills.
- Ability to plan and manage within budget and time constraints.
- Strategic thinker with strong implementation orientation.
- Basic understanding of commercial leases, contract documents and general accounting practices.
- Familiarity with and understanding of various building systems.
- Ability to multitask and work without direct supervision.
- Excellent prioritization and conflict resolution.
- Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
- Possess strong written, verbal communication and people skills.
- Strong collaborative management style
- Ability to travel 10-20% of time to visually inspect in region sites and meet with JLL staff and Client representatives.
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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