IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
About the role
- IT Administrator managing and improving internal IT systems for a global educational video company. Providing hands-on support and enhancing technological efficiency within a hybrid work environment.
Responsibilities
- Lead internal IT for a worldwide leading educational video company
- Drive and enhance technological efficiency with a high-performing, supportive team
- Permanent full-time role, hybrid work from home and our Sydney office
- Respond to internal IT support requests from all employees across global time zones
- Manage and implement ISO 27001 standards, maintaining compliance and security documentation
- Oversee internal tooling, systems integration, and technology projects that improve processes and enhance automation
- Support employees with hardware and software needs, ensuring reliable access and smooth user experiences, including onboarding and offboarding
- Maintain and monitor internal environments including Windows Server, Active Directory, and networking infrastructure
- Administer systems and support across Windows, Mac, and Linux operating environments
- Manage vendor relationships, service contracts, and software licensing/subscription renewals
- Troubleshoot hardware, network, and application issues, actively improving performance and reliability
- Support cloud and virtualised environments (Hyper-V, and ideally Azure or AWS)
- Maintain accurate documentation of IT processes, assets, and configurations
Requirements
- 3-5+ years’ experience in IT helpdesk, internal IT, or managed service environments
- Bachelor’s degree in IT, Computer Science, or a relevant technical discipline
- Sound understanding of:
- Windows Server (2022/ 2025), Windows 11, macOS, and Linux
- Active Directory, Group Policy, and DNS/DHCP, VPNs
- Endpoint management (e.g. Intune, VOIP (zoom phone), laptops, printers, and WAPs)
- Hardware management of physical servers, networking equipment, and storage (NAS/SAN, iSCSI)
- Virtualisation (Hyper-V, clustering) and cloud technologies (Azure, AWS)
- Advanced troubleshooting skills with a proactive, research-driven problem-solving approach
- Excellent communication, organisation, and documentation skills
Benefits
- Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
- Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
- 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
- Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing and financial health 💰
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️
- Generous parental leave policy - we offer an additional 16 week’s full pay 🚼
- Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily 🥂
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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