System Administrator II responsible for maintaining IT systems and support at Cleveland Clinic. Improving caregiver connectivity and ensuring workstation reliability.
About the role
- System Administrator maintaining optimal workstation availability and reliability at Cleveland Clinic. Troubleshooting, providing Help Desk support and documenting workstations.
Responsibilities
- Ensure that workstations and peripherals operate with optimal availability and reliability
- Clearly and consistently communicates all desktop technology operational directions established for the enterprise
- Consults on desktop applications and configurations to improve employee productivity
- Troubleshoots software, hardware, protocol and workstations
- Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals
- Recommends, designs, builds and supports PC workstations
- Builds and maintains detailed workstation documentation
Requirements
- High school diploma or GED
- Six months of information systems experience supporting small to mid-sized network (5-100)
- ITIL Foundations certification is required within six months of position start date
- Certification(s) in Microsoft desktop operating systems (95/98/NT/2000) preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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