Hybrid IT System Administrator

at Mightycare

• Job title: IT System Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Cloud, DNS, Linux, VMware
• Location requirements: Hybrid, Frankfurt, Germany

About the role

• IT System Administrator managing system support and administration for diverse client projects. Engaging in technical support within a hybrid work model in a growing IT consulting firm.

Responsibilities

• Serve as the central point of contact for customers via phone, email and remote access.
• Independently accept, process and document service requests and incidents.
• Provide technical support and system monitoring, including analysis, prioritization and resolution of incidents related to virtualization, Windows and Linux server services.
• Administer server hardware, storage systems, operating systems and networks.
• Proactively monitor customer systems and perform regular health checks.
• Identify root causes and derive improvement measures.
• Plan, execute and control managed services in accordance with agreed SLAs.
• Participate in change management and consistently document all processes.
• Prepare service reports and support Continual Service Improvement (CSI).
• Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.

Requirements

• Completed vocational training in the IT field (e.g. IT specialist in system integration) or equivalent qualification.
• Career changers with relevant practical experience are welcome.
• You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
• Professional and friendly demeanor when interacting with customers and colleagues is a matter of course for you.
• You enjoy working in a team but can also take on tasks independently.
• Proficient in working with Windows (client/server) and Linux systems.
• Familiar with terms such as DNS and DHCP.
• You have a solid foundational understanding of networks that you can further develop through practical work.
• Good hands-on experience with VMware technologies (Broadcom / Omnissa) as well as knowledge of cloud environments.
• You are interested in IT security topics and actively apply or continuously deepen this knowledge in day-to-day operations.
• Enthusiasm for new technologies and trends, especially in cloud and security, combined with a willingness to pursue continuous training.
• Very good German language skills, both spoken and written.

Benefits

• Secure workplace: permanent contract in a stable IT environment.
• Fair compensation: your work will be appropriately remunerated.
• Work–life balance: 30 days of vacation, flexible working hours and the option to work hybrid.
• Locations & accessibility: offices in Frankfurt and Hennef — well connected by train and car; parking available.
• Work environment: modern IT equipment, complimentary beverages and short distances to your colleagues.
• Training: access to vendor certifications and real projects that advance your professional development.
• Team: an open, helpful environment where everyone counts — whether apprentice or senior.
• Extras: contribution to capital-forming benefits and joint events that are also fun.