About the role

IT System Administrator managing system support and administration for diverse client projects. Engaging in technical support within a hybrid work model in a growing IT consulting firm.

Responsibilities

Serve as the central point of contact for customers via phone, email and remote access.
Independently accept, process and document service requests and incidents.
Provide technical support and system monitoring, including analysis, prioritization and resolution of incidents related to virtualization, Windows and Linux server services.
Administer server hardware, storage systems, operating systems and networks.
Proactively monitor customer systems and perform regular health checks.
Identify root causes and derive improvement measures.
Plan, execute and control managed services in accordance with agreed SLAs.
Participate in change management and consistently document all processes.
Prepare service reports and support Continual Service Improvement (CSI).
Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.

Completed vocational training in the IT field (e.g. IT specialist in system integration) or equivalent qualification.
Career changers with relevant practical experience are welcome.
You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
Professional and friendly demeanor when interacting with customers and colleagues is a matter of course for you.
You enjoy working in a team but can also take on tasks independently.
Proficient in working with Windows (client/server) and Linux systems.
Familiar with terms such as DNS and DHCP.
You have a solid foundational understanding of networks that you can further develop through practical work.
Good hands-on experience with VMware technologies (Broadcom / Omnissa) as well as knowledge of cloud environments.
You are interested in IT security topics and actively apply or continuously deepen this knowledge in day-to-day operations.
Enthusiasm for new technologies and trends, especially in cloud and security, combined with a willingness to pursue continuous training.
Very good German language skills, both spoken and written.

Secure workplace: permanent contract in a stable IT environment.
Fair compensation: your work will be appropriately remunerated.
Work–life balance: 30 days of vacation, flexible working hours and the option to work hybrid.
Locations & accessibility: offices in Frankfurt and Hennef — well connected by train and car; parking available.
Work environment: modern IT equipment, complimentary beverages and short distances to your colleagues.
Training: access to vendor certifications and real projects that advance your professional development.
Team: an open, helpful environment where everyone counts — whether apprentice or senior.
Extras: contribution to capital-forming benefits and joint events that are also fun.