System Administrator maintaining optimal workstation availability and reliability at Cleveland Clinic. Troubleshooting, providing Help Desk support and documenting workstations.
About the role
- System Administrator II responsible for maintaining IT systems and support at Cleveland Clinic. Improving caregiver connectivity and ensuring workstation reliability.
Responsibilities
- Ensure workstations and peripherals are maintained at the highest level of availability and reliability.
- Handle LAN administration, installations, email administration, consulting services and problem resolution.
- Assist caregivers and management in making Information Systems investments and decisions.
- Consult on desktop applications and configurations to improve employee productivity.
- Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems.
- Provide second level diagnostic Help Desk support for hardware, software and operating systems.
- Act as the primary contact for ongoing support requirements including all hardware components.
- Coordinate workstation purchase decisions based on enterprise standards.
- Recommend, design, build and support PC workstations.
- Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
Requirements
- High school diploma/GED
- Two years of experience in information systems
- Experience supporting mid-size workstations and server environments
- Experience with personal computer architecture, interface components and telephone systems
- Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks
Benefits
- We know that fully supporting our caregivers is what creates the best outcomes for our patients.
- Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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