Sales Support Manager providing administrative and operational support to sales teams at a global connectivity leader. Contributing to efficient sales processes and customer data accuracy in a dynamic international environment.
About the role
- Analyst supporting Catalyst’s Investor Services in onboarding and transaction processing. Working with teams to resolve client queries and maintain compliance in a fast-paced environment.
Responsibilities
- Support Catalyst’s Investor Services team, working alongside colleagues in various departments.
- Assist in supporting the full lifecycle of investor transactions, from onboarding and compliance to wire payments support.
- Resolve client queries and monitor channels of communication including Teams and investor services inbox.
- Input investor transactions into RTA systems and prepare investor statements for internal review.
- Ensure all investor-related reporting is completed on time.
- Collaborate with accounting teams and coordinate internal activities for fund-related transactions.
- Review incoming investor wire payments for compliance with regulations.
- Maintain organized records of investor-related compliance documents and reports.
Requirements
- A Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
- A minimum of 1 year of professional experience in the Fund Administration industry, particularly in investor services, investor transaction processing, including redemptions, subscriptions, transfers, and distributions and regulatory compliance.
- Knowledge of Cayman Island Monetary Authority (CIMA) regulations and the most common fund structures.
- Knowledge of Delaware fund structures.
- Knowledge of Cayman Islands AML/KYC procedures and operational compliance.
- Understanding of FATCA/CRS and AEOI regulations is essential.
- High proficiency in using Office 365, especially Excel, Word, and Teams.
- Experience with investor management systems, client portals, or other fund administration software is a plus.
- Strong analytical skills with a focus on process optimization.
- Ability to identify bottlenecks and suggest improvements to workflows.
- Exceptional attention to detail with the ability to work efficiently and accurately in a fast-paced environment.
Job title
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