Sales Support Manager providing administrative and operational support to sales teams at a global connectivity leader. Contributing to efficient sales processes and customer data accuracy in a dynamic international environment.
About the role
- Training and LMS Administrator supporting online learning and training programs at Quantexa. Managing LMS and administrative tasks for customer and partner training effectiveness.
Responsibilities
- **The opportunity.**
- The Quantexa Academy is a key contributor to driving the self-sufficiency and enablement of Quantexa’s customers and partners. We achieve that by offering online learning, face-to-face sessions, and bespoke digital resources that allow all Quantexa users to harness the unique power of our award-winning Decision Intelligence Platform. Due to the accelerated growth of our unit, we are looking for an experienced Training and LMS Administrator to join the Education Services team to help us administrate the delivery of the high-quality learning solutions that we are developing that will support our teams, customers and partners in learning how to configure, use, and implement the Quantexa Platform.
- In this role, you will be responsible for the day-to-day administrative processes of the Quantexa Academy as well as those of our Learning Management System (LMS), and for supporting instructor led training deliveries to our global customers and partners.
Requirements
- **What You’ll Be Doing**
- Support the successful delivery of self-paced eLearning and Instructor Led training programs both internally and externally to our customers and partners, including all event management aspects and related LMS components.
- Coordinate user account management, registrations and enrolments, and communications.
- Collate course completions and administer exam results and certificates to course delegates and provide associated feedback to key stakeholders as required.
- Implement processes for LMS best practices for continued product improvement.
- Work with the team to conduct and administer reporting on learning metrics and platform usage.
- Participate in the ongoing maintenance and associated communications for our training programmes
- **What you’ll bring.**
- Extensive experience in administering a LMS and being a support point of contact for Quantexa employees, customers and partners.
- Extensive experience coordinating training or education events or programs.
- Ability to balance multiple projects and work streams simultaneously.
- Excellent organisational skills with ability to manage multiple projects simultaneously and adapt to changing priorities
- Strong interpersonal skills and ability to work well with all stakeholders
- Self-motivated team player
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office 365 programs (Outlook, Excel, Word, PowerPoint, SharePoint): creating, formatting and editing presentations and other documents.
- Strong grasp of reporting. You’ll know how to collect and leverage user feedback and key metrics to enhance the Academy experience.
- A strong interest in helping our clients grow and succeed.
- Troubleshooting skills. You’ll often be the first point of contact for our clients.
- Teamwork. Another biggie. Because you’re an awesome people person, we’re sure it won’t be difficult for you to foster relationships with other teams, colleagues, and the line manager.
Benefits
- **Our perks and quirks.**
- What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.
- Competitive salary
- Company bonus
- 25 days annual leave (with the option of buying up to 5 days, and rolling over up to 10), plus national holidays + your birthday off!
- Pension scheme with a company contribution of 6% (when you contribute 3%)
- Private Healthcare with AXA, including dental & optic cover
- Life Insurance and Income Protection
- Regularly bench-marked salary rates
- Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
- Well-being days
- Volunteer Day off
- Work from Home Equipment
- Commuter, Tech and cycle to work schemes
- Octopus EV Salary Sacrifice scheme
- Free Calm App Subscription #1 app for meditation, relaxation and sleep
- Continuous Training and Development, including access to Udemy Business
- Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy
- Employee Referral Program
- Team Social Budget & Company-wide Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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