About the role

  • Lead IT Support and Administration for a non-profit organization. Overseeing data security, team management, and organizational improvements.

Responsibilities

  • Technical and disciplinary leadership of the IT Support team
  • Responsibility for interface issues concerning data protection
  • Responsibility for the IT Security division and the Administration Center
  • Key-user responsibilities and administration, evaluation, and monitoring of the ticketing system
  • Further development of work structures and processes
  • Interface coordination with department, division, and project managers
  • Development of training concepts and programs
  • Regular annual planning for IT-related topics
  • Absolute discretion and the highest level of security when handling data-security-related matters

Requirements

  • University degree with a management-related focus
  • Proven minimum of 5 years of leadership experience
  • Practical experience in an IT environment
  • Expert knowledge of Jira and/or Confluence
  • Experience in complex project constellations at the interface between technology and operations
  • Good knowledge of data security and data protection (privacy)
  • Expert knowledge of the Office 365 environment
  • Very good skills in MS Office tools, especially Excel
  • Strong affinity for digital tools and software

Benefits

  • Attractive salary — in accordance with the sectoral collective agreement
  • Company pension scheme
  • Annual special payment (year-end bonus)
  • 30 days of vacation
  • Christmas Eve (Dec 24) and New Year's Eve (Dec 31) off
  • Flexible working models — a mix of remote work and on-site presence
  • Flexible working hours (flexitime)
  • Family-friendly — priority for company childcare spots for your children
  • Training and professional development
  • Regular team events
  • Company health management programs
  • Discounted membership at Fitness First

Job title

Head of IT Support, Administration Center

Job type

Experience level

Lead

Salary

€4,010 - €4,586 per month

Degree requirement

Bachelor's Degree

Location requirements

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