Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Master and Reference Data Strategy Group Manager at Citi responsible for defining enterprise-wide data strategy and governance. Lead a team to implement Master and Reference Data across Citi.
Responsibilities
- Full management responsibility of a team of professionals, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions/terminations and budget approval
- Lead the design, reviews and ratification of Master and Reference Data Governance framework and supporting processes for domain level and data capabilities across Citi
- Develop detailed processes that are aligned to the Reference Data strategy / architecture enablement
- Ensure alignment to the enterprise data governance policy and standards to meet its specific requirements
- Influences and negotiates with senior leaders (across functions); may communicate and negotiate with external parties
- Develops and manages the strategy (architectural or adoption or governance or portfolio) for a group (portfolio) of domain
- Ensure the Enterprise Reference Data processes and tooling are created and implemented in a manner that creates value for businesses to adopt
- Partner with Functions, Businesses and Regions to identify gaps in current data domain and lifecycle governance and management processes, and ensure data governance objectives, framework, and processes are well understood and meets business needs and regulatory requirements
- Drive the successful delivery of all MRD projects ensuring stream lead and business expectation is always met or exceeded on requirements, time, cost and quality
Requirements
- 10+ years of experience, Banking or Finance industry preferred in a quantitative field (e.g. engineering, computer science, business, economics, finance, statistics, and/or analytics)
- Deep knowledge of financial data, along with an understanding of regulatory, compliance, risk management and financial management concerns
- Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment
- Excellent organizational skills with ability to manage multiple projects simultaneously
- Strong analytical and problem-solving skills, appreciation of the enterprise data vision
- Self-motivated, with the ability to make decisions in the absence of detailed instructions
- Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
- Collaborates effectively by building partnerships and working well with others to meet shared objectives
- Ability to gain confidence and trust of others through honesty, integrity and authenticity
- Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
- Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement.
- Demonstrates ability to balance between seeing the “big picture” while paying close attention to detail
- Organizational savvy; understands systems, management processes, knows where to go for information and how to interpret them
- Experience creating and being a champion for a positive risk culture that supports sustainable business growth through transparent engagement, a partnership approach, and a no-tolerance approach for behavior that exposes the organization to an inappropriate amount of risk.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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