Hybrid Fraud Operations Lead Analyst – Commercial Cards

at Citi

• Job title: Fraud Operations Lead Analyst – Commercial Cards
• Job type: Full Time
• Experience level: Senior
• Salary: $87,600 - $131,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sioux Falls, United States

About the role

• Lead Analyst focusing on enhancing operational resilience and fraud performance in Commercial Card services at Citi. Engage in project management and global operations within diverse environments.

Responsibilities

• Primary liaison for global Association (Visa/Mastercard) interactions, ensuring alignment with external standards and updating internal practices accordingly.
• Lead Global Operations Readiness initiatives, acting as the key technology liaison and primary point of contact for all global applications used within the Commercial Card Fraud operations, including end-to-end incident management.
• Manage global projects critical to enhancing Commercial Card Fraud prevention and operational efficiency, from initiation to successful implementation.
• Drive the review, design, and uplift of global operational procedures and controls within Commercial Card Fraud, focusing on continuous improvement, client experience, and automation.
• Contribute to the global team's capabilities by leveraging Spanish language proficiency to facilitate communication and collaboration in diverse operational environments.

Requirements

• 6-10 years of experience in a related role
• Proven ability to excel as a global individual contributor, demonstrating autonomy and independent judgment in a complex, international environment.
• Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
• Strong Project Management skills, with a track record of successfully leading projects from inception to completion across different regions.
• Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
• Spanish language proficiency (preferred)
• Commercial Card experience (preferred)
• Fraud and/or Dispute experience (preferred)
• Senior level experience in a similar position preferred
• Expert in the subject of at least one area of the function
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays