Manage operational processes that support business objectives and assist advisors at Ameriprise Financial. Responsible for team management, client servicing, and operational efficiencies.
About the role
- Branch Operations Manager at Santander overseeing efficient branch operations and exceptional customer experiences. Ensuring risk controls and compliance while building customer relationships.
Responsibilities
- Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
- Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
- Enhance customer experience by ensuring smooth transaction processing and resolving issues promptly.
- Serve as a trusted expert, providing clarity on policies and guidance on execution.
- Build and maintain strong relationships with customers.
- Conduct cash counts and maintain accurate audit logs.
- Assist colleagues in achieving their developmental goals.
Requirements
- High school diploma, GED or equivalent education - Required.
- 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required.
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
- 18+ Months Cash handling experience - Required.
- 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Proficient in cash handling and maintaining audit logs.
- Excellent customer service skills.
- Proven ability to build relationships and enhance customer experience.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
Benefits
- Competitive rewards package
- Health insurance
- Paid time off
- Professional development opportunities
Job title
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Experience level
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Degree requirement
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