Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Credit Portfolio Senior Analyst responsible for monitoring risk policies and implementing strategies for collections and recovery across USPB. Collaborating with stakeholders and managing risk levels for Citigroup.
Responsibilities
- Contribute to the development of new strategies, monitoring and enhancement of existing strategies for collections and recovery
- Work with stakeholders on implementation, approvals from regulators, partner with Ops for seamless execution of strategies
- Monitor portfolios and strategies post implementation, and help team understand gap (if any)
- Work on policy governance and mitigate issues arising due to leakage or policy implementation gap
- Support all LoBs including PIL and USRB
- Contribute to the development of new techniques and improvement of processes and work-flows by applying in-depth disciplinary knowledge and integrating subject matter and industry expertise within Risk Management
- Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, reconciliation, and quality testing
- Research customer and/or management queries using risk systems and data and support ad-hoc risk policy analyses and projects as required
- Participate in developing, testing, and optimizing credit policies, ensuring consistency and regulatory compliance, and assist in the implementation of those policies, processes and other related initiatives
- Manage risk levels for the entire credit spectrum across multiple products and retail formats and prepare risk management presentations for senior management
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 8+ years of relevant experience
- Knowledge of commercial risk analytics
- Ability to apply credit and risk principles toward business goals
- Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency
- Proven ability to remain organized in a fast-paced environment, managing multiple projects
- Proven interpersonal, organizational and analytic skills
- Bachelor's degree/University degree or equivalent experience
- Master's Degree is preferred
Benefits
- Citi is an equal opportunity employer
- Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
- Accessibility information for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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