Sales Support Representative providing support to CIBC internal partners responding to product inquiries and ensuring compliance. Engaging clients through excellent service and analysis of existing procedures.
Responsibilities
Provide excellent client experience and sales support to CIBC internal partners
Respond to inquiries about products, services, programs and technology
Adhere to compliance by referring to established procedures, standards and policies
Provide analysis and investigation with reference to existing procedures and policies
Requirements
Must be legally eligible to work at the location(s) specified above
Ability to work independently in a private and quiet workspace
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate
Experience in Microsoft Office, CRM, ADOBE PRO, COINS/CLASS Mortgage products and services including related processes and procedures
Critical thinking skills to inform decision making
Benefits
Competitive compensation
Banking benefit*
Wellbeing support
Employee and family assistance programs
MomentMakers, social, points-based recognition program
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