Hybrid Implementation Manager – Freight Forwarding

at C.H. Robinson

• Job title: Implementation Manager – Freight Forwarding
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Port Melbourne, Australia

About the role

• Implementation Manager leading customer implementation projects for global forwarding in Oceania. Drive technology adoption and enhance onboarding processes across the network.

Responsibilities

• Drive Implementation
• Manage end-to-end implementation projects for core global forwarding customer accounts through implementation methodology and project management best practices
• Assist in onboarding complex global accounts coordinating with various internal teams to ensure that all aspects of the customer onboarding process are completed
• Lead communication serving as the primary point of contact for the customer during the onboarding process, ensuring customer inquiries and concerns are addressed in a timely manner
• Partner with aligned branches to build and strengthen a defined implementation process, and with aligned Sales team to capture and track new business opportunities and give the needed support on pre-work items for implementation
• Create and execute standard onboarding documents
• Assess existing customer accounts to identify opportunities to implement and enhance process and technology
• Present continuous improvement opportunities to the branch and customer
• Advocate for our technology and provide guidance for reporting and technology solutions
• Educate commercial teams on our technology offerings
• Perform technology demonstrations to support sales
• Present our implementation methodology as a differentiator within the sales phase

Requirements

• High school diploma or Graduate Degree/ equivalent
• 4–6 years of global forwarding experience in leading operations or account management, or customer implementation projects
• Solid understanding of complex freight forwarding operational processes and systems
• Bachelor’s degree from an accredited college or university (preferred)
• Project management experience with the ability to manage multiple projects simultaneously (preferred)
• Strong decision-making and problem-solving skills (preferred)
• Facilitation skills, including relationship management and presentations (preferred)
• Highly organized, able to meet deadlines despite competing priorities (preferred)
• Strong communication and influencing skills (preferred)
• Comfortable working with ambiguity and delivering results independently (preferred)

Benefits

• flexible work to support a work/life balance
• broad range of career development opportunities
• confidential Employee Assistance Program
• Robinson Cares program allows our employees to give back to the community.