Hybrid Senior Director, B2C Membership Revenue

at Chief of Staff Network

• Job title: Senior Director, B2C Membership Revenue
• Job type: Full Time
• Experience level: Senior
• Salary: $210,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Director driving membership revenue for women executive network, focusing on acquisition and team leadership. Partnering across teams to optimize growth strategies and member engagement.

Responsibilities

• Drive Member Acquisition & Sales Strategy
• Own and execute the sales strategy for B2C membership growth—designing scalable sales motions, optimizing conversions, and ensuring a high-quality experience for every prospective member.
• Lead new member acquisition through a high-touch, insight-driven process that converts qualified leads into engaged members.
• Own the sales process end-to-end—from first conversation through membership activation—ensuring every interaction reflects our brand voice and member value proposition.
• Be accountable for key KPIs, including new ARR, booking and close rates—driving measurable business impact through exceptional execution.
• Collaborate & Inform Strategic Growth
• Partner with the CMO and leadership team to translate high-level revenue goals into actionable sales plans, ensuring alignment with our brand promise, mission, and growth strategy.
• Partner closely with Marketing leadership to align sales and marketing strategies, re-engagement efforts and winback campaigns that expand reach and revenue.
• Partner with Member Experience leaders to uncover growth opportunities, attend and host events with acquisition potential, and ensure a seamless experience for prospective members from initial interest through onboarding.
• Identify and share insights from prospect conversations to help refine messaging, storytelling, and product-market fit across teams.
• Lead & Develop a High-Performing Team
• Lead, coach, and develop a team of 4–5 sales professionals, fostering accountability, collaboration, and professional growth.
• Build a culture of excellence grounded in empathy, curiosity, and measurable outcomes.
• Optimize Data, Systems & Sales Operations
• Use Salesforce analytics to drive day-to-day visibility into performance—identifying what’s working, where to adjust and ensuring continuous improvement across the team’s execution.
• Drive sales operations excellence through accurate forecasting, transparent reporting, and process optimization
• Partner with RevOps and Finance leadership to set quotas, build annual revenue plans, and design incentive and compensation structures that drive growth and accountability.
• Oversee sales forecasts, budgets, and performance metrics—providing detailed insights and analysis to the Executive and Leadership Teams during Weekly and Monthly Business Reviews
• Advance Sales Enablement & Continuous Improvement
• Shape the future of sales enablement by building playbooks, tools, and processes that elevate team performance and the prospective member experience.
• Continuously refine sales strategy and approach, improving talk tracks, objection handling, and value articulation based on real-time feedback and performance data.
• Use data-driven insights to evolve sales processes, SOPs, and ways of working for efficiency and consistent revenue performance.
• Model Leadership & Culture
• Manage Chief’s presence at conferences, networking events, internal programs, and industry events to drive awareness, demand, and revenue.
• Model empathy, adaptability, and accountability in a fast-changing environment—helping drive alignment and connection during a time of transformation.

Requirements

• Built and scaled high-performing B2C sales teams that turn insight into action—driving consistent growth while fostering connection and accountability.
• Led sales in dynamic environments, thriving amid change and ambiguity while finding creative, data-informed ways forward.
• Developed and executed strategic sales plans—then led the team through hands-on execution, pipeline management, and iterative process improvement to deliver results.
• Demonstrated experience with ARR/subscription models—balancing acquisition growth with sustainable revenue and forecasting accuracy.
• Sold premium, membership-based, or service-oriented offerings to discerning audiences, understanding how to articulate value and build trust with high-intent customers.
• Partnered effectively across Marketing, Finance, RevOps, and other cross-functional teams—thriving in collaboration that turns shared data and insights into clear communication, alignment, and actionable plans for growth and impact.
• Operated with deep fluency in Salesforce, CRM systems, and analytics tools—using data, experimentation, and performance metrics to optimize conversion, identify new opportunities, and drive accountability through continuous improvement.
• Coached and inspired teams to stretch toward ambitious goals while maintaining a people-first, mission-driven culture.
• Bring strong analytical, strategic thinking, and problem-solving skills, with a keen eye for detail and follow-through.
• Deeply passionate about Chief’s mission and driving leadership excellence for executive women—finding fulfillment not just in hitting targets, but in building something enduring: teams, systems, and experiences that reflect shared purpose and excellence.

Benefits

• Competitive salary and equity
• Flexible vacation policy
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages
• 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers