Director of Incident Management leading incident management operations at Sydney Trains. Overseeing the delivery of effective incident response and performance improvement initiatives for the rail network.
Responsibilities
Provide direction and lead the incident management team
Manage incidents, emergencies, and events impacting network performance and customer journeys
Establish and maintain robust governance frameworks, systems, and processes for safe operation
Lead performance improvement initiatives and develop strategies to reduce incidents and recovery times
Collaborate with internal stakeholders to achieve strategic and operational performance objectives
Requirements
Extensive operational experience in managing end-to-end incident management process
Knowledge and experience in rail operations and operational risk
Experience in senior leadership role within rail operations environment
Demonstrated experience leading transformational change and capability uplift
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